Build the MistServer support model you need

MistServer stays open and free. We back it with consulting, support tiers, and managed services so you can ship faster with confidence.

Talk to the team See monthly tiers

MistServer users often ask, “If the software is completely free, how do you make money?” The answer is simple: we help teams plan, ship, and operate streaming projects when stakes get high.

Below we outline how paid services layer onto the open-source core so you can stay in control while borrowing our engineering depth exactly when you need it.

How support grows with you

Start with best-effort answers through the channels we share with the community. When production deadlines arrive, upgrade for faster responses and hands-on help.

Higher tiers fold our engineers into your team. We keep private branches in sync, review architecture, and schedule time for ongoing tweaks so you can launch with confidence.

If you need custom features or managed operations, we scope that work together. Every engagement stays flexible—you can dial support up or down as your plans change.

Ways we help

Core service pillars

Mix and match the support you need—whether you want advice, someone to ship features, or a team to run MistServer for you.

Consulting & architecture reviews

Ask the MistServer engineers anything about streaming, even when the right answer might not be MistServer. We recommend alternatives when they serve you better.

Talk to an architect

Integration & custom development

Work shoulder-to-shoulder with the MistServer team to add missing capabilities and land complex ingest or delivery workflows. Choose whether new code ships publicly or stays private for a period.

Plan an engagement

Managed operations

Let us operate MistServer clusters or FrameWorks deployments with proactive telemetry, live runbooks, and incident response.

Discuss operations

Training & enablement

Bring your team up to speed with tailored workshops and ongoing office hours.

Schedule training

Scope a project or stay on a monthly cadence

Most support contracts are tailor-made to your needs, but we know you want clear guidance. We distinguish between project-based engagements and monthly services.

Project engagements

Project work has a clear goal such as building a feature, integrating with existing systems, or deploying an entire platform.

Monthly partnerships

Monthly services cover ongoing needs like private branch maintenance, support, consulting, and minor tweaks that help MistServer fit your environment.

Pricing notes

• Project fees are determined per engagement. Discounts apply if you are on a monthly tier. Accelerated timelines may increase pricing.
• If you prefer to keep new features private, we can do so at double the project rate with recurring yearly fees while development continues.
• Pick the monthly tier that matches the level of involvement you need. You can add service-level agreements or on-call options when required.
• First setup services can be applied as a discount on any monthly support contract.

Monthly support tiers

Choose the level of involvement that fits your team

Each tier corresponds to the familiar Support, Support+, Priority, and Developer experiences—but focused on recurring collaboration instead of one-off requests.

Best-effort community support

Open source

Free

Best effort answers by mail or platforms we are active on. Fixes and updates follow major releases.

• Responses typically within three business days, depending on availability
• Community-driven troubleshooting and knowledge sharing
• Self-managed upgrades aligned to public releases

Visit the community hub

Priority answers and roadmap previews

Basic

€500 / month

Priority on support responses, discounts on custom work, and early access to fixes and features ahead of major versions.

• Support+ response commitment—most questions answered within one business day
• Guidance on combining MistServer with your platform and outputs
• Discounted rates on scheduled custom development

…and more in your tailored plan.

Start Basic support

Private branches and bundled tweaks

Advanced

€1,000 / month

Everything in Basic plus private branches and minor custom work included every month.

• Priority support coverage with live chat on the channel you prefer
• Private branch maintenance aligned with your releases
• Minor custom development or integration tweaks included

…and more in your tailored plan.

Upgrade to Advanced

Embedded engineers and enablement

Developer

€5,000 / month

Advanced support plus custom development on a regular cadence, maintenance assistance, and weekly sessions with senior engineers.

• Developer support package with direct access to MistServer engineers
• Reserved engineering time for new features or integrations
• Weekly meetings or office hours with senior staff

…and more in your tailored plan.

Plan Developer support

Tailor-made support programs

Custom

Mix and match support levels, SLAs, and engineering focus areas to suit complex requirements.

• Define bespoke SLAs and escalation paths
• Choose communication channels that fit your team
• Scope dedicated engineering pods for major initiatives

…and more in your tailored plan.

Talk to us about custom support

Add-ons

Optional boosts

Layer extra coverage or custom work on top of any monthly tier.

Irregular hours €1,500 / month

Support outside of DDVTech's office hours.
Live SLA €2,000 / month

Live chat with responses to simple queries within 15 minutes during office hours.
24/7 SLA €5,000 / month

Emergency phone line and 24/7 access to one hour of immediate attention from the team.
Custom SLA Custom

Define guarantees on timelines and support to match your obligations.
Priority support for a month €2,000

Activate Priority support status for a single month without committing to a monthly tier.
Custom development Custom

Custom development for features or integrations that cannot be scheduled months ahead.

Kick-off

First-setup services

Use these one-time packages as a credit toward the monthly plan you choose.

Small projects €1,000 (one-time)

We configure your servers and services for your intended use and document repeatable steps.
Big projects Custom

For complex environments or large fleets where additional planning and coordination is required.
Training day €5,000

A full-day walkthrough of MistServer with hands-on setup, resulting in a working deployment and reusable runbooks.

Frequently asked questions

How fast can we get support?

Support and Enterprise tiers include guaranteed response SLAs, direct engineer access and optional always-on incident channels.
What if we need features MistServer does not support yet?

We scope and deliver custom development engagements all the time; from adding new ingest protocols to building bespoke automation. Support and Enterprise retainers include dedicated time for that work.
Can we mix self-hosted and managed nodes?

Absolutely. Some customers blend self-managed MistServer edge nodes with FrameWorks services for orchestration and analytics.
Is MistServer really free?

Yes. MistServer is public-domain open source. Our paid offerings focus on support, managed hosting, and custom engineering services.

Plan your MistServer support model

Share your project goals, timelines, and required response levels. We will propose the blend of support, custom work, and SLAs that fit best.

Talk to the MistServer team Jump to monthly tiers